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FAQs

Orders & Delivery

If I make my order now, when will it arrive?

At most times of year, your order should arrive within 1-3 working days. For more info, please check our delivery page.

I haven't received my order yet. What's going on?

If your order isn't delivered within a reasonable time or you fear it may have been lost in the post, please email us on hello@townteatowels.com and we'll fix the problem. We'll make sure you get your order!

Do you ship internationally?

Yes, we do! For more info, please check our delivery page.

Returns & Complaints

What is your return policy?

We have a 100-day no questions asked returns policy.

I've received the wrong item! What should I do?

Oh no! In the unlikely event you accidentally receive an item different to the one you ordered, please contact us on hello@townteatowels.com and we'll sort it out for you.

Designs

I have a design idea for a tea towel! Can I send it to you?

Our designs are normally made in house by our creative team, but we’d love to hear your suggestions. Send us an email with your ideas to hello@townteatowels.com

Collaborations

I have an event and would love to make Town Towels a part of it.

We'd love to hear about your event. Please email us on hello@townteatowels.com with more information and we'll get back to you as soon as possible.

I love your products! How can I help?

We're glad you love our products. If you’d like to do more, please share our website with your friends and family, like our page on Facebook, and sign up to our email list. We're also on Instagram and follows are greatly appreciated! Your photos with our tea towels in action mean the world to us, so when you brag about them on social media, don’t forget to tag us @towntowels

I’m a designer. How can we work together?

Our designs are normally made in house by our creative team, but we’d love to hear from talented British designers with a style that might work for Town Towels. Send us an email with your ideas to hello@townteatowels.com

Wholesale

Do you do discounts for wholesale orders?

Yes, we do! For UK wholesale enquiries, please email us on hello@townteatowels.com, and we’ll forward you our terms and conditions.

Do you do sale or return?

We don’t do sale or return at the moment. Send us an email to hello@townteatowels.com for more wholesale information.

General questions

Why aren't your tea towels cheaper?

We wish we could sell them for less, but we insist on paying anyone who works for us at least a living wage, ethical UK manufacture rather than in China, top quality fabrics and no-fade, reactive inks, as well as first class design involving hours of research. They are not your average tea towel by a long way.

How do I wash my tea towel?

Both our cotton and linen tea towels should be washed at 40 degrees celcius max. Here's a comprehensive article with all the information you need to take care of your tea towels, from our friends at Radical Tea Towel.

I don’t want to receive your emails anymore. How do I unsubscribe?

We’re sorry to see you go! If you no longer wish to receive our emails, you should find a section at the very bottom of any one of our emails with a link to 'Unsubscribe'. If you can't find it, just email us on hello@townteatowels.com and we'll remove you.

Do you have any retail outlets?

Some museums and bookshops carry a few of our products, but we don't have a retail shop... yet!

Where do the profits of the business go?

We're a brand new business here at Town Towels, so we're still working towards profitability! When that does happen, profits will be shared among family founders, but only after we've paid everyone else involved in the business including suppliers, freelancers, staff and also made donations to good causes. We pay all taxes due (including VAT and corporation tax) and we also make sure our suppliers pay decent wages and meet high ethical standards.

Other queries

For all other queries not listed here, please contact us on hello@townteatowels.com